Loving Apartments +44 203 150 0475
© 2014 Loving Apartments Limited Guildhall, High Street Bath United Kingdom BA1 5EB

On Arrival at Your Accommodation

Here is a step by step guide to enjoying a stay at one of your accommodation. (These arrangements may vary slightly depending on the accommodation that you choose)

Step 1: Get To The Apartment

On booking we will send you a detailed description of how to get to your chosen accommodation. Also, on this website each accommodation can be easily located on the map. Alternatively, the greeter or apartment manager may arrange to meet you at a place that is close to the accommodation and easier to find, such as a nearby hotel, or famous landmark.

Step 2: Meet Your Greeter

On arriving at the airport, or if driving, when you are about an hour away, we ask you to call your greeter, so that they can be waiting for you at the accommodation when you arrive, or on other occasions, your greeter may give you alternative instructions. If there is a reception at the accommodation building, they will be expecting you. If your greeter has to make their way to the accommodation, they will always try to be at the accommodation before you arrive, however, very rarely, despite their best efforts, they may be delayed - they will always try to keep you informed if this happens.

Step 3: Inspect The Accommodation

Together, you and your greeter will check that everything in the accommodation is to your satisfaction. Your greeter will show you how to work any equipment, such as air-conditioning or hi-fi. This is also a good time to ask your greeter or for any recommendations for bars, restaurants or clubs, and the must-see sights.

Step 4: Pay The Balance

If there is a remaining balance you will be asked to pay this to your greeter who will give you a receipt, or you may be asked to sign a credit card slip, to be used on leaving. Details of paying the remainder are given on each Apartment Page.

Step 5: Sign The Agreement

You may be asked to sign an agreement that says you are happy with the accommodation, will behave in a reasonable way whilst in the accommodation, and that you will be liable for any damages if they occur, or extra cleaning charges should the accommodation require it. These charges would be taken from the credit card used to secure the booking.

Step 6: Have a Great Time

Celebrate your arrival!...but please remember to respect your neighbours and treat the accommodation with due care.

Step 7: Check-Out

Before or during your stay we will have arranged a check-out time typically no later than 11.00am on the morning of your departure. At this time a representative may meet you at the accommodation. If so, they will check that you have been satisfied with the accommodation, and that you have left the accommodation clean and tidy.

Step 8: Feedback

Shortly after you have arrived home we will email you to obtain feedback. This is very important to us, as it aids us in maintaining our high standards of comfort and service.

And thats it!

During UK office hours Monday to Friday 9am to 6pm our Customer Services Team will answer your call. Out of these hours, or when all the team are busy, our reception team will answer. If it's urgent, you will be put through directly to our Customer Services Director 24/7.
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