About Us
We love travel, exploring, experiencing new and different things. And there are a few special places that we love too.
And when we are there, we think immersing ourselves in the location is more rewarding, more exciting, and gives us more
of what we are there for.
We are Loving Apartments, a self-catering accommodation agent. We offer apartments, houses, houseboats, and villas in
some special places that we love. We don't do hotels, there are plenty of people that do them, but we reckon staying
in an apartment in the centre of a city, or a villa in the country, or a boat on a canal, is more fun, and better
value, than pitching up in a stuffy hotel.
Our Mission
We aim to grow to be your first place to come to book your self-catering accommodation.
Whether it's a villa in Tuscany, a loft apartment in London, a ski Chalet in the Alps, we want you to find what
you are looking for, at a great price, through us.
"Our mission is to be your trusted first choice for short stay, self-catering accommodation rental, from luxury to
budget, offering honesty, accuracy, quality, service and value."
Our Values
We are open and honest people. And we are open and honest in everything we do for our guests and our accommodation
owners that we work with. The price you see is the price you will have to pay - we never hide or add extra costs.
The accuracy of our photos and descriptions of the accommodation is monitored and checked regularly to make sure what
you book is what you get, with no nasty surprises, only good ones.
How We Work
It's really simple. We build portfolios of accommodation from trusted owners in locations we love. We put them on
our website for our lovely guests to book. We try to makes sure there is a good range in great areas, from luxury
to budget.
We don't just put anyone's property on our site. Accommodation is added to our site only by us. Some random property owner can't
just sign-up and list their property. This is to protect you from bad service, and us from unhappy guests. We aren't
a property owner directory website, we don't just put you in touch with an owner then leave you to it. We want to make
sure your complete experience from start to finish is great, so check out our Customer Services for more details on how
we do that.
When we add accommodation to our portfolios, we always think to ourselves, "would I send my mum their" and "would I send
my friends their". If the answer is yes, we add it, if we umm and arrh, then it's a no go.
After every stay, we ask for feedback about all aspects of our guests experience, with us, in the accommodation, and
with the accommodation manager. We use this to make sure the accommodation is what you expected and the service is
better than expected. We end relationships with suppliers that fail to meet our high standards.
Why We Do It
When our guests tell us what a great time they have had in London, or Barcelona, or Zermatt, or anywhere else we
offer accommodation, we love it. We get a buzz from sharing the great times with our guests. Of course, sometimes,
things can go wrong, and that's when we roll up our sleeves to make things right. Take a look at our
Customer Services
to see how we try to make sure your stay is a great one.
